Support Policy
Support Policy
Neth Mobile Arcade
Kurunegala, Sri Lanka
Effective Date: 26/05/2025
At Neth Mobile Arcade, we’re committed to helping our customers before and after a purchase. This Support Policy explains what kind of support we offer, how you can reach us, and what to expect.
1. General Support
We provide support for:
Product inquiries before purchase
Assistance with order status and delivery information
Help with basic setup or usage guidance (phones and accessories)
Questions about warranty coverage and how to claim it
2. Support Channels
You can contact our support team through the following channels:
Phone: +94 77 900 0088 / +94 71 700 0088
Email: info@nethmobile.lk
In-store: Visit us at our shop in Kurunegala during business hours
Social Media: Facebook
3. Support Hours
Our customer support team is available during the following hours:
Monday to Sunday: 9:00 AM – 8:00 PM
Poya Days & Some Public Holidays: Closed
Messages received outside of business hours will be answered the next working day.
4. What’s Not Covered by Support
While we do our best to assist customers, the following are not covered under our support:
Software issues unrelated to the product we sold
Data recovery or personal file backups
Repairs or servicing not covered under warranty
Technical support for third-party apps or services
5. Warranty Support
If your product is under warranty and has a defect:
We will guide you on how to claim the warranty
Warranty claims are subject to the terms set by the manufacturer or supplier
Physical or liquid damage is not covered under warranty
6. Device Setup Help
We can provide basic help with setting up your phone (like SIM insertion, language settings, account setup) at the time of purchase, free of charge.
7. Feedback and Complaints
We welcome your feedback. If you have a complaint or concern, please contact us directly so we can resolve the issue quickly.
Contact Us
Neth Mobile Arcade
Kurunegala, Sri Lanka.
+94 77 900 0088 / +94 71 700 0088
info@nethmobile.lk
